frequently asked questions
If you can’t find what you need in the FAQs contact us!
Shipping/Returns
We currently only ship to the USA and Canada, but working hard on expanding!
We currently only ship to the USA and Canada, but working hard on expanding!
Once your order ships, you'll receive an email with the shipping and
tracking information. Using the tracking number provided, you can track
your order by visiting the carrier's website.
If you can't find your tracking email, shoot us an email at info@ryokeninstinct.com and we can get you taken care of!
Once your order ships, you'll receive an email with the shipping and
tracking information. Using the tracking number provided, you can track
your order by visiting the carrier's website.
If you can't find your tracking email, shoot us an email at info@ryokeninstinct.com and we can get you taken care of!
We understand that not every pup has the same taste! That’s why we stand by our "Picky Dog Approved" Guarantee: If you or your dog doesn’t love our products for any reason, we’ll make it right. Simply let us know and we’ll issue a full refund or exchange—no questions asked.
Your satisfaction (and your dog’s wagging tail) means everything to us. Shop with confidence, knowing we’re here to ensure you and your furry friend are completely happy with every bite.
We understand that not every pup has the same taste! That’s why we stand by our "Picky Dog Approved" Guarantee: If you or your dog doesn’t love our products for any reason, we’ll make it right. Simply let us know and we’ll issue a full refund or exchange—no questions asked.
Your satisfaction (and your dog’s wagging tail) means everything to us. Shop with confidence, knowing we’re here to ensure you and your furry friend are completely happy with every bite.
Please allow 1-3 BUSINESS days for your order to be processed before shipping. We make every effort to fulfill orders as soon as possible.
Apparel ships from a separate warehouse and will take 7-9 BUSINESS days to be fulfilled before shipping to you.
Please allow 1-3 BUSINESS days for your order to be processed before shipping. We make every effort to fulfill orders as soon as possible.
Apparel ships from a separate warehouse and will take 7-9 BUSINESS days to be fulfilled before shipping to you.
If selecting USPS ground advantage and you are located in Hawaii, please be aware of the following: Packages less than 1 lb (8 or less bars) will travel by air which is typically a 3-5 day transit time. Packages greater than 1 lb will travel by ship and will take much longer to arrive (it seems to take a few weeks). If speed is a concern, please upgrade to USPS priority mail, for a transit time of 3 days. Orders over $100 can upgrade to USPS priority mail for $4.99!
If selecting USPS ground advantage and you are located in Hawaii, please be aware of the following: Packages less than 1 lb (8 or less bars) will travel by air which is typically a 3-5 day transit time. Packages greater than 1 lb will travel by ship and will take much longer to arrive (it seems to take a few weeks). If speed is a concern, please upgrade to USPS priority mail, for a transit time of 3 days. Orders over $100 can upgrade to USPS priority mail for $4.99!
Oh no! Shoot us an email at info@ryokeninstinct.com with your order # and we will send replacement product straight away!
Oh no! Shoot us an email at info@ryokeninstinct.com with your order # and we will send replacement product straight away!