LET'S ANSWER YOUR QUESTIONS!

1. Unique Bar Design: Our bars and minis are not just treats; they’re crafted with a unique shape designed in-house for optimal convenience and portability. Our trade secret process allows us to maintain our one-of-a-kind shape. This design makes them easy to handle and perfect for taking along on all your adventures with your dog.

2. Sustainable Sourcing: We take pride in sourcing ingredients that are sustainable and of the highest quality. Our commitment to sustainability means using grass-finished meats and wild-caught fish from regenerative farms in Washington and Oregon, ensuring that every bite is not only nutritious but also environmentally responsible. We rigorously vet our suppliers to maintain these high standards, ensuring that every ingredient meets our criteria for ethical sourcing.

3. Small Batch Production: All our products are handmade in small batches in our RYŌKEN kitchen located just outside Seattle, WA. This hands-on approach allows us to maintain strict quality control and ensures that each bar meets our exacting standards before it reaches your pup.

4. Crafted with Care: Inspired by science and a deep understanding of canine nutrition, our bars are formulated to provide metabolically appropriate nutrition for active dogs. Each ingredient is carefully selected to support your dog’s health and energy levels, making RYŌKEN INSTINCT products a choice you can trust.

5. Community and Commitment: By choosing RYŌKEN INSTINCT, you’re not just choosing a treat; you’re joining a community of dog owners who prioritize their pets’ well-being and happiness. Our mission is to strengthen the bond between you and your dog through sustainable, adventure-filled nutrition that enhances every moment together.

Ryōken 猟犬 (pronounced: ryoh-ken) is Japanese for hunting dog. Learn more about what this means to us here!

Our products have an 18-month shelf life!

Yes! All our products are lab-tested by an AAFCO accredited lab, you can find the guaranteed analysis on the labels and the product page.

Absolutely! We never formulate with additives or cheap fillers like pea, chickpea, legume, wheat or soy.

100%! They contain absolutely no preservatives, fillers or salt. Meats are grass-fed and finished and fish are sustainable and wild-caught. All fruits used are Non-GMO and organic with no artificial flavors.

RUKU BARS are formulated with a higher fat and protein content to cater the metabolic demands of active dogs on the go. 

MIJI MINIS are formulated with a balanced and lower calorie content to be used in a wider variety of circumstances like training, toppers, enrichment, etc.

Not to worry! Because we believe strongly in ecological diversity, we do seasonal drops of rotating proteins. If you notice one you'd like to try, shoot us an email at info@ryokeninstinct.com since we always take into consideration all of our customers' input.

Read more about our limited releases here.

We currently only ship to the USA and Canada, but working hard on expanding!

Please allow 3-6 BUSINESS days for your order to be processed before shipping. We make every effort to fulfill orders as soon as possible.

Apparel ships from a separate warehouse and will take 7-9 BUSINESS days to be fulfilled before shipping to you.

Shipping rates on orders below $75 will be calculated through USPS and will range anywhere from $4.50-15 depending on where you're located and the weight of your package. Free shipping for orders $75 (excluding apparel) and up!

If selecting USPS ground advantage and you are located in Hawaii, please be aware of the following: Packages 15.99 oz or less will travel by air (typically 3-5 day transit time). Packages greater than 15.99 oz will travel by ship and will take much longer to arrive (it seems to take a few weeks). If speed is a concern, please upgrade to USPS priority mail, for a transit time of 3 days. Orders over $75 can upgrade to USPS priority mail for $4.99!

Once the package has been handed to the carrier and scanned, it is out of our control. We are not responsible packages returned to us for incorrect addresses or lost/stolen packages. These will not be replaced. 

Canadian customers will be responsible for paying any taxes, duties and customs fees.

Return Policy

At Ryōken Instinct, we stand behind our products and want to ensure that every member of our community, especially your beloved companion, has the best experience possible. If for any reason you are not satisfied with your purchase, we offer a 15-day return policy from the date of receipt.

Refund Eligibility

• Returns are accepted within 15 days of receipt of your item.

• Returns are not accepted on purchases of more than 3 quantities of the same product, or purchases made from a third-party seller.

• Limited edition, clearance items, or gift cards cannot be returned.

Refund Requests

To initiate a return, please contact us at info@ryokeninstinct.com or via the contact form on our website. Our team will provide you with a return shipping address and detailed instructions for sending back your items. Please ensure that a return request is completed in advance; items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt and notify us immediately if the item is defective, damaged, or if you receive the wrong item. We will promptly evaluate the issue and make it right for you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within 10 business days. Please note that shipping charges are non-refundable.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@ryokeninstinct.com for assistance.

For any questions regarding returns or exchanges, please reach out to us at info@ryokeninstinct.com. We’re here to help!