Let’s answer your questions!
What is a RUKU BAR?
Why is it called a RUKU BAR?
Why feed your dog a RUKU BAR?
What is the shelf life of a RUKU BAR?
Are RUKU BARS lab tested?
Are RUKU BARS organic?
When should you feed RUKU BARS?
What makes a RUKU BAR special?
How long does it take to process an order?
Please allow 3-6 BUSINESS days for your order to be processed before shipping. We make every effort to fulfill orders as soon as possible.
Apparel ships from a separate warehouse and will take 7-9 BUSINESS days to be fulfilled before shipping to you.
How much is shipping?
Shipping rates on orders below $75 will be calculated through USPS and will range anywhere from $4.50-15 depending on where you're located and the weight of your package. Free shipping for orders $75 (excluding apparel) and up!
How do I track my order?
Once the package has been shipped out, it is out of our control. We are not responsible packages returned to us for incorrect addresses or lost/stolen packages. These will not be replaced.
Canadian customers will be responsible for paying any taxes, duties and customs fees.
Can I return or exchange an item?
Unfortunately, given the nature of our products we do not accept returns as these products are made to order. However, in the rare event that your order arrives defective, please take photos of the product in question and email our customer service via firstname.lastname@example.org with the details. We’ll take care of you!